Customer Care Manager

Property Restoration Services takes Customer Care and Customer Satisfaction Seriously, as we appreciate that without the customer we do not have a business!

That is why we feel it important part of the team that our Customer Care Manager make sure that the needs of our customers are taken care of and the work we carry out is carried out to entire satisfaction of the customer.

Having work carried out at your home or business can be a stressful time and we at Property Restoration Services aim is to try and remove the emotional stress related with this work and provide as little inconvenience and stress as possible.

Every day our Customer Care Manager is out visiting new jobs starting and ongoing jobs through completion.

The jobs that are starting he will give advice if needed on colours, floor choices, tiling, bathroom suites and kitchens to name but a few.

He will visit each job on a daily basis making sure the client is happy and if there is any issues these are resolved without a fuss.

On completion of every job, our Customer Care Manager will make arrangements to meet the client to have the work signed of as completely satisfied and again if there is any snagging issues will arrange a time there and then to have these resolved.

Property Restoration Services aim is to provide excellent customer care / customer service and to promote this throughout our organisation.

Customer Care / Customer Satisfaction Guaranteed

Call Our Office Team Today And We Will:

  • Arrange a site visit within 24 hours of your call
  • Guaranteed appointments – we turn up when we say we will
  • Carry out a FREE comprehensive survey of the repairs /Installation
  • Take digital photographs before and after
  • Submit a FREE detailed schedule of repairs direct to you.
  • Liaise with you re a mutual start date.
  • Upon authorisation agree a start date for the works to commence and assign you a dedicated Contracts Manager to project manage the works to be carried out by our team of dedicated professional tradesmen.
  • We will ensure the work is completed on time and to highest standards
  • Have our Customer Care Manager visit regularly and on completion make sure the repairs have been carried out to your satisfaction.
  • Invoice your you direct on completion of a signed payment mandate.
  • Give a 12-month Guarantee for all works carried out, providing you with complete peace of mind.



FREE Survey And Detailed Estimate Tel: 0131-677-8575


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